TERMS OF SERVICE

Terms of Service

Effective 1 August 2026 · Version 2.0

These Terms of Service (“Terms”) govern access to and use of the Spock AI workspace, agents, integrations, channels, and APIs (the “Service”), a product of Seleya Labs Inc., a Delaware (USA) corporation (“Seleya”, “we”; references to “Spock” as a contracting party mean Seleya). By creating an account or using the Service you agree to these Terms. If you accept on behalf of an organisation, you warrant you have authority to bind it.

1. Related documents and precedence

The Privacy Policy explains how we handle personal information. The Data Processing Agreement governs our processing of Customer Content for business and enterprise customers and prevails over these Terms for data-protection matters. The AI Policy describes our AI practices. For enterprise customers, a signed order form, SLA, and any Enterprise Addendum prevail over these Terms to the extent of conflict.

2. Service tiers

We offer three engagement types:

• Consumer plans — individual, self-serve subscriptions.
• Business plans — self-serve team workspaces.
• Enterprise engagements — managed deployments under separately signed agreements, which may include service-level commitments, continuous data ingestion from workspace sources, and custom terms.

Features, usage allowances, and pricing per tier are described on our pricing page. Certain features (including continuous ingestion of connected workspace sources) are available only to enterprise customers under their signed agreements.

3. The Service

Spock is an AI-powered workspace: you can converse with AI models (including Spock’s own EU-hosted model and third-party models), upload and process files, run analyses and code, generate documents and images, connect third-party apps and integrations, set up automations and scheduled agents, and interact through channels such as WhatsApp. Data locations and providers are described in the Privacy Policy and Trust Center.

4. Accounts and access

Provide accurate information and keep credentials secure; you are responsible for activity under your account. We may suspend access for security risk, breach of these Terms, or non-payment, with notice where practicable. You may delete your account at any time in Settings.

5. Your content and roles

• You retain all rights in Customer Content (prompts, uploads, connected data, and outputs generated for you).
• You control the personal information in your Customer Content; Spock processes it as your processor under the DPA.
• Spock is the controller of account, billing, telemetry, and support data.
• You warrant that you have all rights and consents needed for the content you submit and the sources you connect.

6. Processing, transfers, and no training

6.1 Core data is stored in the EU (Germany). When you select a third-party AI model, your request content is transmitted to that provider in the United States. When you select the Spock model, inference occurs on Spock-managed EU infrastructure.

6.2 Spock will not use Customer Content to train, fine-tune, or otherwise develop any AI model, and will not permit its sub-processors to do so. This is a core, non-derogable obligation (see DPA section 8).

7. Acceptable use

You must not use the Service to:

• infringe intellectual-property, privacy, or other rights;
• generate or distribute unlawful content, malware, or spam;
• attack, probe, or disrupt the Service or third-party systems, or use the code-execution sandbox for cryptocurrency mining, denial-of-service, or other abusive workloads;
• send unsolicited or non-consensual messages through connected channels (including WhatsApp, which also requires compliance with Meta’s Business Messaging terms);
• publish unlawful, infringing, or deceptive content through public share links;
• circumvent usage limits, resell access without authorisation, or misrepresent AI output as human-authored where the context makes that deceptive;
• process personal information you have no lawful basis to process.

We may remove content or disable share links that violate these Terms, and will respond to rights-holder takedown notices sent to support@spock.chat.

8. AI outputs and autonomous features

8.1 AI outputs are probabilistic and may be inaccurate, incomplete, or biased. Verify outputs before relying on them. Outputs are not professional (medical, legal, financial, or other) advice.

8.2 Do not use the Service for decisions that produce legal or similarly significant effects on individuals without meaningful human review, for medical diagnosis, or for unsupervised financial trading.

8.3 Automations and agents you configure act on your behalf, including while you are not present. You are responsible for what you configure them to do, for reviewing their outputs, and for the actions they take in third-party systems you connect. Sensitive agent actions may require your explicit approval in the product; do not disable safeguards you rely on.

8.4 Subject to these Terms, Spock assigns to you its rights, if any, in generated outputs. You are responsible for verifying that your use of outputs does not infringe third-party rights.

9. Third-party services you connect

Connected apps, MCP servers, and integrations operate under your own accounts with those providers and their terms. Spock is not responsible for third-party services, and data you direct to them is governed by their policies. Public share links you create are accessible to anyone with the link.

10. Fees and payment

10.1 Fees, plans, and usage allowances are described on our pricing page or in your order form. Payment is processed by Stripe against your authorised payment method; local taxes may apply.

10.2 Plans may include usage-based allowances (such as credits). The allowance mechanics that apply to your plan — what is included, how usage is measured, and what happens when an allowance is exhausted — are described on the pricing page, which forms part of these Terms. We will give at least 30 days’ notice of price increases and material changes to allowance mechanics, effective at your next renewal.

10.3 Except as required by law, stated in writing by us, or provided in section 19 (consumers), fees are non-refundable.

10.4 Enterprise engagements in South Africa may be contracted and invoiced through our wholly-owned subsidiary TTL Technologies (Pty) Ltd, acting as reseller. In that case the commercial terms on the order form are with TTL, while the Service is operated by Seleya and the DPA remains directly between you and Seleya; TTL does not process your Customer Content.

11. Confidentiality

Each party will protect the other’s confidential information with at least reasonable care and use it only as needed under these Terms, subject to standard exceptions (public knowledge, independent development, legal compulsion with notice where lawful).

12. Security and incidents

We maintain appropriate technical and organisational measures as described in the DPA and Trust Center, and will notify affected customers of personal-data breaches without undue delay, and in any event within 72 hours of becoming aware. No service is perfectly secure, and the Service depends in part on third-party infrastructure.

13. Intellectual property

Spock and its licensors own the Service, software, models, and documentation. You receive a limited, non-exclusive, non-transferable licence to use the Service during your subscription in accordance with these Terms. Feedback may be used by us without obligation.

14. Warranties and disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and do not warrant uninterrupted or error-free operation or the accuracy of AI outputs. Enterprise customers may have uptime commitments in their signed SLA; no SLA applies to consumer or business plans. Nothing in these Terms limits rights that applicable consumer-protection law grants you and that cannot be limited by contract (see section 19).

15. Limitation of liability

15.1 To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, or data.

15.2 Each party’s aggregate liability is capped at the fees paid or payable by the Customer in the 12 months preceding the event.

15.3 Data-protection claims: for Spock’s breach of the DPA or Applicable Data Protection Law, the cap is the greater of (i) the 12-month fees under 15.2 and (ii) USD 500,000.

15.4 Nothing limits liability for fraud, wilful misconduct, or liability that cannot be limited by law (including under consumer-protection law).

16. Indemnity

You will defend and indemnify Spock against third-party claims arising from your unlawful use of the Service, your breach of section 5 or 7, or your failure to obtain required consents — except to the extent caused by Spock’s breach of these Terms. This section does not apply to consumers where prohibited by applicable law.

17. Term, suspension, and termination

These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days of notice. We may suspend or terminate immediately where required by law or to address a security risk. On termination you may export your Customer Content where technically feasible; deletion then follows DPA section 11.

18. Governing law and disputes

18.1 These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-law rules, and disputes are subject to the exclusive jurisdiction of the state and federal courts located in Delaware — except that (i) data-protection matters follow the DPA, (ii) either party may seek urgent or interim relief in the courts of South Africa for data-protection or confidentiality breaches, and (iii) section 19 applies to consumers.

19. Consumers

If you use the Service as an individual for purposes outside your trade or profession, the following applies notwithstanding anything else in these Terms:

19.1 Mandatory rights preserved. You keep all non-waivable rights under the consumer-protection law of your country of residence (including the South African Consumer Protection Act and EU consumer law), and nothing in these Terms excludes or limits them.

19.2 Jurisdiction and law. You may bring proceedings in, and rely on the mandatory laws of, your country of habitual residence; section 18.1 does not deprive you of that protection.

19.3 EU/EEA withdrawal right. If you are an EU/EEA consumer, you may withdraw from a new paid subscription within 14 days without giving reasons, unless you have expressly consented to immediate performance and acknowledged that you lose the withdrawal right once performance begins. Contact support@spock.chat to withdraw; we will refund payments received, less a proportionate amount for service already provided where permitted.

19.4 Cancellation. You may cancel your subscription at any time, effective at the end of the current billing period.

20. Changes to these Terms

We may update these Terms. Material changes will be notified through the Service or by email at least 14 days before they take effect (except changes required by law, which may take effect sooner). If you continue to use the Service after the effective date, the updated Terms apply; consumers who object may cancel before the effective date for a pro-rata refund of prepaid fees.

21. General

Force majeure: neither party is liable for failure caused by events beyond its reasonable control (including outages of third-party AI providers or infrastructure), provided it uses reasonable efforts to mitigate. Assignment: you may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger or sale. Severability, no waiver, and entire agreement apply as customary. Notices to Spock: support@spock.chat.

22. Contact

Seleya Labs Inc. — support@spock.chat. Data-protection contacts are listed in the Privacy Policy.